We apologise for the technical difficulty encountered while attempting to place your order with us.
Please log on to your account after 1 hour and see if your order went through. If unsuccessful, please contact us and we will be able to help you. When you contact us, kindly provide us with the email address you used while placing your order and also your full name.
If you receive an error message while processing your payment for the order –
- Please verify you are entering the card’s CVV and billing information correctly.
- Please verify your billing name, address and phone number matches that of the card used for payment.
- Kindly make sure there are sufficient funds in your account.
Please contact your bank that issued your credit / debit card.